Terms & conditions

About Hutton Spice

These draft terms relate to orders placed directly with Hutton Spice, 38 Springfield Avenue, Hutton, Brentwood CM13 1RE. Call 01277 226 124 for order enquiries or write to the restaurant at that address.

Orders placed through a separate delivery platform are also subject to that platform’s applicable terms. This local website is a test preview; do not use it to place a real restaurant order or make a real payment.

Placing an order

Review your dishes, options, quantities, contact information and fulfilment choice before submitting. You may order as a guest. Account creation is optional and is not a condition of buying food.

Submitting sends an order request. An automated acknowledgement confirms receipt; acceptance is confirmed when the restaurant agrees it can fulfil the order. Availability, trading hours, delivery coverage and preparation capacity can affect acceptance. If we cannot fulfil your order and decline it after you have paid by card, we will give you a full refund.

Keep your order reference and provide an accurate phone number and, for delivery, a complete address. Please contact the restaurant promptly if any information is wrong.

Prices, charges and payment

Card payments are currently unavailable on this test website while restaurant Stripe onboarding is pending. Stripe will be the only card provider. If you choose cash, pay when you collect your order or when it is delivered. Submitting an order is not restaurant acceptance.

Review the item prices and full total shown before confirmation, including any delivery charge, discount and applicable tax. The available payment methods are shown at checkout. Do not assume a payment method or an offer is available unless it appears for your order.

Offers are subject to their displayed eligibility, minimum spend, exclusions and expiry. A price or availability error should be explained before the restaurant asks you to accept an amended order. You do not have to agree to a changed price.

Collection and delivery

Collection is from 38 Springfield Avenue, Hutton, Brentwood CM13 1RE. Delivery availability and charges depend on the address and are shown during ordering. Any preparation or delivery times are estimates unless expressly agreed otherwise.

Please be available at the agreed collection or delivery time. Contact the restaurant if your order is significantly delayed, your plans change or a driver cannot locate you. Public opening hours are listed on our Find Us page; ordering availability is shown separately in the menu.

Ingredients, allergies and availability

If you or anyone you are ordering for has a food allergy or intolerance, do not order online. Call 01277 226 124 to discuss your requirements and place the order by phone.

Do not rely on photographs or an order note to communicate an allergy. Speak directly with the restaurant about ingredients, preparation and cross contact before deciding whether to order.

Dishes are subject to availability. The restaurant should agree any substitution with you rather than assume a replacement is suitable. Food photographs are illustrative; presentation and portions may vary. This does not remove your right to receive food that matches its description.

Changes, cancellations and refunds

To request a change or cancellation, call 01277 226 124 as soon as possible with your order reference. Cancellation is not automatic and is confirmed only when the restaurant agrees. Whether we can accept your request, and any refund available for a change of mind, depends on the status of your order, including whether it has been accepted, prepared or dispatched. This does not affect your statutory rights.

The usual change of mind cancellation period for many online purchases does not generally apply to food that is liable to deteriorate or expire rapidly. This does not remove your rights if food is faulty, unsafe, not as described or not supplied.

Any cancellation charge should be explained and justified by the circumstances, rather than imposed as a blanket “no refunds” rule. If a refund is due, we will explain the amount and how it will be returned.

For an earlier card payment, contact the restaurant with your order reference to confirm the payment and any refund due. The order tracking page does not confirm a refund unless the payment provider has confirmed it. No card payment is taken for a cash order. These arrangements do not limit your consumer rights.

If something is not right

Call the restaurant promptly about missing items, an incorrect order, quality concerns or a failed delivery. Provide your order reference and a clear explanation so the restaurant can investigate and offer an appropriate remedy.

Nothing in these terms excludes your statutory consumer rights or liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence or for fraud. Unreasonable exclusions of responsibility should not be relied on.

Accounts and website use

Keep your optional account credentials secure and use accurate contact details. Let us know if you suspect unauthorised access. Do not misuse the website, interfere with its security or submit abusive or fraudulent orders.

Website changes should not retrospectively change the terms of an already accepted order. The date above identifies this draft. For personal information and cookies, see our Privacy policy and Cookie policy.